Licensing

Moneycorp US Inc. (“moneycorp”) is a Rhode Island corporation (#000115949) and is federally registered as a Money Services Business (MSB) with the Financial Crimes Enforcement Network (“FinCEN”), a bureau of the United States Department of Treasury (# DCN 31000118771945).

To download a complete list of Moneycorp Money Transmitter licenses: click here

Alabama

Money Transmitter - SOC-568

Alaska

Money Transmitter - 010197

If your issue is unresolved by Moneycorp US Inc. 800-239-2389, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:

  1. Fax: 907-465-1230
  2. Email: msb_licensing@alaska.gov
  3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807 If you have questions regarding formal complaints, please call 907-465-2521

Arizona

Money Transmitter - MT–0930108

Arkansas

Money Transmitter - 43379

California

Money Transmitter - 2434

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at:

Colorado

Money Transmitter - 500164

Colorado (CO) Customer Notice (PDF)

Connecticut

Money Transmitter - MT-917447

Delaware

Money Transmitter - 024799

District of Columbia

Money Transmitter - MTR917447

Florida

Money Transmitter - FT230000123

For complaints directly to the Florida Office of Financial Regulation, please send correspondence to:

  • Toll-free telephone number: 1-800-848-3792
  • Mail: Florida Office of Financial Regulation, 200 E. Gaines Street, Tallahassee, FL 32399-0376

 

Georgia

Seller of Payment Instruments - 48131

Hawaii

Money Transmitter - HIMT-099

Idaho

Money Transmitter - MTL-203

Illinois

Money Transmitter - MT-253

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Illinois Department of Financial & Professional Regulation at:

  • Toll-free telephone number: 1-888-298-8089
  • Mail: Department of Financial & Professional Regulation:Division of Financial Institutions, 320 West Washington, 5th Floor Springfield, Illinois 62786

Indiana

Money Transmitter - 45282

Iowa

Money Transmitter - 2016-0105

Kansas

Money Transmitter - MT.0000118

Kentucky

Money Transmitter - SC379094

Maine

Money Transmitter - NMT1326800

Maryland

Money Transmitter - 917447

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Moneycorp US Inc. (NMLS # 917447), at:

  • Toll-free telephone number: 1-888-784-0136 
  • Mail: 500 North Calvert Street, Suite 402 Baltimore, MD 2120

 

 

Massachusetts

Foreign Transmittal Agency - FT917447

Michigan

Money Transmitter - MT0018848

Minnesota

Money Transmitter - MN-MT-917447

If you are a resident of Minnesota you may voluntary disqualify yourself from sending or receiving money transfers through moneycorp by contacting us at compliance.us@moneycorp.com. All voluntary disqualifications expire within one year from the date of the request, unless you specify that the request remain in effect for a longer period. You may terminate the disqualification at any time by providing written notice to moneycorp at compliance.us@moneycorp.com. Individuals who request disqualification are subject to inclusion on Minnesota’s “No Transmit List” and as such moneycorp may be obligated to provide your identifying information to the Minnesota Department of Commerce. For more information on Minnesota’s “No Transmit List,” please see Minne. Stat. 53B.27, subd 3.

Mississippi

Money Transmitter - 3500

Missouri

Sale of Checks - MT-18-8178

Nebraska

Money Transmitter - 917447

Nevada

Money Transmitter - MT11076

New Hampshire

Money Transmitter - 19821 -MT

New Jersey

Money Transmitter - L053539

New Mexico

Money Transmitter - 917447

New York

Money Transmitter - MT103034

New York (NY) Moneycorp US Inc. is regulated and licensed by the New York State Department of Financial services to transact the business of receiving money for transmission within this country and abroad. New York consumers can direct unresolved complaints to the Consumer Assistance Unit, NYS Department of Financial Services, One Commerce Plaza, Albany NY 12257, ph. (800) 342-3736, website

North Carolina

Money Transmitter - 159251

Ohio

Money Transmitter - OHMT 082

Oklahoma

Money Transmitter - OKDOB001

Oregon

Money Transmitter - MTX-30141

Pennsylvania

Money Transmitter - 45358

Rhode Island

Electronic Money Transfers - 98000838MT

Sales of Checks - 98000837SC

South Dakota

Money Transmitter - MT.2131

Tennessee

Money Transmitter - 917447

Texas

Money Transmitter - 3153

If you have a complaint, first contact the consumer assistance division of Moneycorp US Inc. at 800-239-2389. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov

Utah

Money Transmitter - 136

Vermont

Money Transmitter - MT100-080

 

Virginia

Money Transmitter - MO-285

Washington

Money Transmitter - 550-MT-82073

Washington (WA) Right to Refund – The following applies only to Transactions that are submitted by Senders in the State of Washington: You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) days of receipt of a written request for refund unless any of the following occurs: i. The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; ii. Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund; iii. moneycorp has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or iv. moneycorp is otherwise barred by law from making a refund.

West Virginia

Money Transmitter - WVMT-917447

Wisconsin

Seller of Checks - 165-SOC

Wyoming

Money Transmitter - MT-7245